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Silverback Consulting FAQs
Curious about what Silverback Consulting can do for your business? Learn how we help businesses stay secure and compliant.
Browse the FAQsFrequently Asked Questions
Find answers to common questions about our cybersecurity services, compliance solutions, and IT support.
What is Silverback Consulting?
Silverback Consulting is a Managed Security Service Provider (MSSP) headquartered in Pueblo, Colorado, specializing in comprehensive cybersecurity and IT services for businesses throughout Southern Colorado and the United States. With over 20 years of experience, we protect businesses from cyber threats while optimizing their technology infrastructure.
Where is Silverback Consulting located?
Our main office is located at 303 S Santa Fe Ave, Pueblo, CO 81008. We serve businesses in Pueblo, Colorado Springs, and throughout Southern Colorado, as well as clients across the United States.
What are Silverback Consulting's business hours?
We're open Monday through Friday from 8:00 AM to 5:00 PM Mountain Time. We provide 24/7 server monitoring and alerting for our managed services clients to ensure continuous protection.
How long has Silverback Consulting been in business?
Silverback Consulting has been serving businesses for over 20 years, building a reputation for excellence in cybersecurity and IT management since our founding.
What services does Silverback Consulting offer?
Silverback Consulting offers comprehensive IT and cybersecurity services including:
- Managed Security Services (MSSP)
- Cybersecurity threat detection and vulnerability management
- Compliance solutions (CMMC, PCI, HIPAA, FTC)
- 24/7 server monitoring and alerting
- Cloud backup solutions for servers and workstations
- Network security and data protection
- VPN configuration
- Rogue device detection
- Remote UPS monitoring
- IT consulting and strategic planning
What is a Managed Security Service Provider?
A Managed Security Service Provider (MSSP) is a company that provides outsourced monitoring and management of security devices and systems. Silverback Consulting monitors your network 24/7, detects threats proactively, manages security tools, ensures compliance, and protects your business from cyberattacks so you can focus on running your business.
Does Silverback Consulting offer 24/7 support?
Yes, Silverback Consulting provides 24/7 server monitoring and alerting for managed services clients. We also offer help desk support during business hours with various service plans tailored to your needs.
How does Silverback Consulting protect my business from cyber threats?
We protect your business through multiple layers of security including proactive threat detection, continuous network monitoring, vulnerability assessments, security audits, endpoint protection, firewall management, intrusion detection systems, and employee security awareness training. Our team of certified professionals monitors your systems 24/7 to identify and respond to threats before they impact your business.
What is a network security evaluation?
A network security evaluation is a comprehensive assessment of your IT infrastructure to identify vulnerabilities, security gaps, and potential risks. Silverback Consulting offers a free network evaluation where our experts analyze your current security posture and provide tailored recommendations to strengthen your defenses against cyber threats.
Does Silverback Consulting help with ransomware protection?
Yes, we provide comprehensive ransomware protection through multiple defense layers including advanced threat detection, regular data backups, network segmentation, email security filtering, endpoint protection, and employee training. We also offer incident response planning to ensure your business can recover quickly if an attack occurs.
What cybersecurity compliance standards does Silverback Consulting support?
We provide compliance solutions for multiple regulatory frameworks including:
- CMMC (Cybersecurity Maturity Model Certification) Levels 1-2 for DoD contractors
- PCI DSS (Payment Card Industry Data Security Standard) for businesses handling credit card data
- HIPAA (Health Insurance Portability and Accountability Act) for healthcare providers and medical practices
- FTC (Federal Trade Commission) safeguards requirements
What is included in Silverback Consulting's managed IT services?
Our managed IT services include complete IT infrastructure management, network security, data protection and backup, cloud computing solutions, 24/7 server monitoring, help desk support, software updates and patch management, hardware maintenance, disaster recovery planning, and strategic IT consulting.
How much do Silverback Consulting's IT support services cost?
Silverback Consulting offers flexible pricing based on your business needs:
- Basic onsite services: $99/hour in 30-minute increments
- All-remote support: $89/hour in 15-minute increments
- Custom managed service plans: Tailored to your specific requirements
Does Silverback Consulting provide cloud backup solutions?
Yes, we provide secure cloud backup solutions for servers, workstations, and Microsoft 365 environments. Our backup services ensure your critical business data is protected, encrypted, and recoverable in case of hardware failure, ransomware attacks, or natural disasters.
Can Silverback Consulting help my business migrate to the cloud?
Yes, our team provides expert guidance for cloud migration projects, helping you seamlessly transition to cloud solutions while maintaining security and compliance. We handle planning, implementation, data migration, and ongoing cloud infrastructure management.
What types of businesses does Silverback Consulting serve?
We serve a diverse range of businesses including small and medium-sized businesses, automotive dealerships, medical practices and healthcare providers, non-profit organizations, Department of Defense (DoD) contractors, professional services firms, retail businesses, and any organization requiring robust cybersecurity and IT support.
Does Silverback Consulting work with DoD contractors?
Yes, we specialize in helping Department of Defense contractors achieve and maintain CMMC (Cybersecurity Maturity Model Certification) compliance at Levels 1 and 2. We understand the unique security requirements for defense contractors and provide comprehensive solutions to meet these standards.
Can Silverback Consulting help medical practices with HIPAA compliance?
Absolutely. We provide comprehensive HIPAA compliance solutions for medical practices, including security risk assessments, policy development, technical safeguards implementation, staff training, and ongoing compliance monitoring to protect patient health information.
Will Silverback Consulting repair my broken hardware?
Silverback Consulting is a Business Consulting and Managed Security Service Provider. Although we regularly perform software troubleshooting, we are not a computer repair business. When workstations suffer hardware issues, we diagnose the issue and then work with 3rd parties (such as Dell Technical Support) to find a resolution.
Does Silverback Consulting support automotive dealerships?
Yes, we have extensive experience working with automotive dealerships, providing specialized IT and cybersecurity solutions that address the unique needs of the automotive industry, including PCI compliance for payment processing and protection of customer data.
What is device provisioning and why is it important?
Device provisioning is the process of setting up and configuring devices securely before deployment in your business environment. Proper device provisioning ensures devices are authenticated, encrypted, configured with security policies, and properly integrated into your network. Silverback Consulting provides end-to-end device provisioning services to prevent security vulnerabilities and ensure operational efficiency.
Does Silverback Consulting offer VPN configuration?
Yes, we provide expert VPN (Virtual Private Network) configuration services to enable secure remote access for your employees. Our VPN solutions ensure encrypted connections, protect data in transit, and allow your team to work safely from any location.
What is rogue device detection?
Rogue device detection is a security service that identifies unauthorized devices connected to your network. These could be employee personal devices, compromised equipment, or devices introduced by attackers. Silverback Consulting's rogue device detection continuously monitors your network to identify and alert you to any unauthorized devices, preventing potential security breaches.
Does Silverback Consulting monitor UPS systems remotely?
Yes, we offer remote UPS (Uninterruptible Power Supply) monitoring to ensure your critical systems remain protected during power fluctuations. Our monitoring alerts you to battery issues, power events, and potential failures before they cause downtime.
How do I get started with Silverback Consulting?
Getting started is simple:
- Contact us by phone at (719) 452-2205 or email at support@silverbackconsulting.us
- Schedule a free network security evaluation
- Take our 2-minute cybersecurity self-assessment
- Receive a customized proposal based on your business needs
- Begin implementation with our expert team
Does Silverback Consulting offer a free security assessment?
Yes, we offer a complimentary network security evaluation where our experts assess your current security posture, identify vulnerabilities and risks, and provide tailored recommendations to strengthen your defenses. We also offer a quick 2-minute cybersecurity self-assessment tool on our website to help you identify immediate concerns.
How long does it take to implement Silverback Consulting's services?
Implementation timelines vary based on the scope of services and your business needs. Simple services like remote monitoring can be set up within days, while comprehensive security implementations or compliance projects may take several weeks. We provide a detailed timeline during your initial consultation.
What makes Silverback Consulting different from other IT service providers?
What sets us apart is our 20+ years of local experience in Pueblo and Southern Colorado, our team of certified cybersecurity professionals, our proactive 24/7 monitoring approach, our specialization as an MSSP with deep security expertise, our comprehensive compliance support for multiple regulatory frameworks, our personal touch and commitment to customer service, and our proven track record of protecting businesses from cyber threats.
What should I do if my business experiences a cybersecurity incident?
If you experience a security incident, contact Silverback Consulting immediately at (719) 452-2205 or support@silverbackconsulting.us. For existing managed services clients with 24/7 monitoring, our team may already be aware and responding to the incident. We provide incident response services to contain threats, assess damage, recover systems, and implement measures to prevent future incidents.
How old of computers will Silverback Consulting support?
We support workstations and servers that are less than 5 years old. Anything over 5 years will require special assessment.
What equipment brands does Silverback Consulting work with?
We recommend and support Dell computers, Sonicwall and Fortinet network equipment, and APC power units. However we accommodate servicing most brands and devices.
Can I buy computers and network equipment from Silverback Consulting?
Yes! We offer competitive prices for computers, servers, switches, firewalls, and uninterruptible power supply units.
Ready to Strengthen Your Cybersecurity?
Contact Silverback Consulting today for your free network evaluation and discover how we can protect your business from cyber threats.