Silverback Consulting FAQs

Our main office is located at 303 S Santa Fe Ave, Pueblo, CO 81008. We serve businesses in Pueblo, Colorado Springs, and throughout Southern Colorado, as well as clients across the United States.

We're open Monday through Friday from 8:00 AM to 5:00 PM Mountain Time. We provide 24/7 server monitoring and alerting for our managed services clients to ensure continuous protection.

Silverback Consulting has been serving businesses for over 20 years, building a reputation for excellence in cybersecurity and IT management since our founding.

Silverback Consulting offers comprehensive IT and cybersecurity services including:

• Managed Security Services (MSSP)
• Cybersecurity threat detection and vulnerability management
• Compliance solutions (CMMC, PCI, HIPAA, FTC)
• 24/7 server monitoring and alerting
• Cloud backup solutions for servers and workstations
• Network security and data protection
• VPN configuration
• Rogue device detection
• Remote UPS monitoring
• IT consulting and strategic planning
• Projects and procurement security
• Device lifecycle management

A Managed Security Service Provider (MSSP) is a company that provides outsourced monitoring and management of security devices and systems. Silverback Consulting monitors your network 24/7, detects threats proactively, manages security tools, ensures compliance, and protects your business from cyberattacks so you can focus on running your business.

Yes, Silverback Consulting provides 24/7 server monitoring and alerting for managed services clients. We also offer help desk support during business hours with various service plans tailored to your needs.

We protect your business through multiple layers of security including proactive threat detection, continuous network monitoring, vulnerability assessments, security audits, endpoint protection, firewall management, intrusion detection systems, and employee security awareness training. Our team of certified professionals monitors your systems 24/7 to identify and respond to threats before they impact your business.

A network security evaluation is a comprehensive assessment of your IT infrastructure to identify vulnerabilities, security gaps, and potential risks. Silverback Consulting offers a free network evaluation where our experts analyze your current security posture and provide tailored recommendations to strengthen your defenses against cyber threats.

Yes, we provide comprehensive ransomware protection through multiple defense layers including advanced threat detection, regular data backups, network segmentation, email security filtering, endpoint protection, and employee training. We also offer incident response planning to ensure your business can recover quickly if an attack occurs.

We provide compliance solutions for multiple regulatory frameworks including:

• CMMC (Cybersecurity Maturity Model Certification) Levels 1-2 for DoD contractors
• PCI DSS (Payment Card Industry Data Security Standard) for businesses handling credit card data
• HIPAA (Health Insurance Portability and Accountability Act) for healthcare providers and medical practices
• FTC (Federal Trade Commission) safeguards requirements

Our managed IT services include complete IT infrastructure management, network security, data protection and backup, cloud computing solutions, 24/7 server monitoring, help desk support, software updates and patch management, hardware maintenance, disaster recovery planning, and strategic IT consulting.

Silverback Consulting offers flexible pricing based on your business needs:

• Basic onsite services: $99/hour in 30-minute increments
• All-remote support: $89/hour in 15-minute increments
• Custom managed service plans: Tailored to your specific requirements

We also offer comprehensive MSSP service packages designed for different business sizes and security needs.

Yes, we provide secure cloud backup solutions for servers, workstations, and Microsoft 365 environments. Our backup services ensure your critical business data is protected, encrypted, and recoverable in case of hardware failure, ransomware attacks, or natural disasters.

Yes, our team provides expert guidance for cloud migration projects, helping you seamlessly transition to cloud solutions while maintaining security and compliance. We handle planning, implementation, data migration, and ongoing cloud infrastructure management.

We serve a diverse range of businesses including:

• Small and medium-sized businesses
• Automotive dealerships
• Medical practices and healthcare providers
• Non-profit organizations
• Department of Defense (DoD) contractors
• Professional services firms
• Retail businesses
• Any organization requiring robust cybersecurity and IT support

Yes, we specialize in helping Department of Defense contractors achieve and maintain CMMC (Cybersecurity Maturity Model Certification) compliance at Levels 1 and 2. We understand the unique security requirements for defense contractors and provide comprehensive solutions to meet these standards.

Absolutely. We provide comprehensive HIPAA compliance solutions for medical practices, including security risk assessments, policy development, technical safeguards implementation, staff training, and ongoing compliance monitoring to protect patient health information.

Silverback Consulting is a Business Consulting and Managed Security Service Provider. Although we regularly perform software troubleshooting, we are not a computer repair business. When workstations suffer hardware issues, we diagnose the issue and then work with 3rd parties (such as Dell Technical Support) to find a resolution.

Yes, we have extensive experience working with automotive dealerships, providing specialized IT and cybersecurity solutions that address the unique needs of the automotive industry, including PCI compliance for payment processing and protection of customer data.

Device provisioning is the process of setting up and configuring devices securely before deployment in your business environment. Proper device provisioning ensures devices are authenticated, encrypted, configured with security policies, and properly integrated into your network. Silverback Consulting provides end-to-end device provisioning services to prevent security vulnerabilities and ensure operational efficiency.

Yes, we provide expert VPN (Virtual Private Network) configuration services to enable secure remote access for your employees. Our VPN solutions ensure encrypted connections, protect data in transit, and allow your team to work safely from any location.

Rogue device detection is a security service that identifies unauthorized devices connected to your network. These could be employee personal devices, compromised equipment, or devices introduced by attackers. Silverback Consulting's rogue device detection continuously monitors your network to identify and alert you to any unauthorized devices, preventing potential security breaches.

Yes, we offer remote UPS (Uninterruptible Power Supply) monitoring to ensure your critical systems remain protected during power fluctuations. Our monitoring alerts you to battery issues, power events, and potential failures before they cause downtime.

Getting started is simple:

1. Contact us by phone at (719) 452-2205 or email at support@silverbackconsulting.us
2. Schedule a free network security evaluation
3. Take our 2-minute cybersecurity self-assessment
4. Receive a customized proposal based on your business needs
5. Begin implementation with our expert team

We typically respond within one business day to assess your needs and develop a tailored solution.

Yes, we offer a complimentary network security evaluation where our experts assess your current security posture, identify vulnerabilities and risks, and provide tailored recommendations to strengthen your defenses. We also offer a quick 2-minute cybersecurity self-assessment tool on our website to help you identify immediate concerns.

Implementation timelines vary based on the scope of services and your business needs. Simple services like remote monitoring can be set up within days, while comprehensive security implementations or compliance projects may take several weeks. We provide a detailed timeline during your initial consultation

What sets us apart is our 20+ years of local experience in Pueblo and Southern Colorado, our team of certified cybersecurity professionals, our proactive 24/7 monitoring approach, our specialization as an MSSP with deep security expertise, our comprehensive compliance support for multiple regulatory frameworks, our personal touch and commitment to customer service, and our proven track record of protecting businesses from cyber threats.

If you experience a security incident, contact Silverback Consulting immediately at (719) 452-2205 or support@silverbackconsulting.us. For existing managed services clients with 24/7 monitoring, our team may already be aware and responding to the incident. We provide incident response services to contain threats, assess damage, recover systems, and implement measures to prevent future incidents.

We support workstations and servers that are less than 5 years old. Anything over 5 years will require special assessment.

Yes, Silverback Consulting is committed to accessibility and inclusion. Our website uses the WP ADA Compliance Check plugin to enhance accessibility. If you encounter any accessibility issues, please report them using this contact form on our website, and we will address them promptly.

We offer Extended Business Hours available at additional cost.

SIEM solutions are 24/7.

We recommend and support Dell computers, Sonicwall and Fortinet network equipment, and APC power units. However we accommodate servicing most brands and devices.