FAQ

Will Silverback Consulting repair my broken hardware?

Silverback Consulting is a Business Consulting and Managed Security Service Provider. Although we regularly perform software troubleshooting, we are not a computer repair business. When workstations suffer hardware issues, we diagnose the issue and then work with 3rd parties (such as Dell Technical Support) to find a resolution.

How old of computers will Silverback Consulting support?

We support workstations and servers that are less than 5 years old. Anything over 5 years will require special assessment.

What other services does Silverback Consulting provide?

Our portfolio has a number of products and services in addition to VIP I.T. support. This includes cloud backups for servers, workstations, Microsoft 365, VPN configuration, Rogue Device Detection, Remote UPS Monitoring, as well as compliance for PCI, HIPAA, and CMMC Levels 1-3.

Is Silverback Consulting only available during business hours?

We offer Extended Business Hours available at additional cost.

SIEM solutions are 24/7.

What equipment brands does Silverback Consulting work with?

We recommend and support Dell computers, Sonicwall and Fortinet network equipment, and APC power units. However we accommodate servicing most brands and devices.

Can I buy computers and network equipment from Silverback Consulting?

Yes! We offer competitive prices for computers, servers, switches, firewalls, and uninterruptible power supply units.